Shipping policy

Shipping Policy

Effective Date: August 14, 2026

At MOVEN, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.moven.pk.

By placing an order with MOVEN, you agree to the terms outlined in this Shipping Policy.

1. ORDER PROCESSING

Once your order is successfully placed, MOVEN will begin processing it.

Orders are normally processed after successful order confirmation and payment verification, where applicable.

For Cash on Delivery (COD) orders, MOVEN may contact you by phone, SMS, or WhatsApp to verify the order before dispatch.

Processing time may vary depending on product availability, order volume, promotions, and other operational circumstances.

If there is a delay in processing your order, our Customer Care team may contact you using the contact information provided at checkout.

2. DELIVERY WITHIN PAKISTAN

MOVEN currently offers delivery services within Pakistan.

Orders are dispatched through trusted courier and logistics partners. Delivery availability may vary depending on the destination and courier coverage.

The estimated delivery timeframe will depend on the customer's location, product availability, and courier operations.

Estimated Delivery Time

Major Cities: Approximately 2–5 working days.

Other Areas: Approximately 3–7 working days.

These are estimated delivery periods and are not guaranteed delivery dates.

Remote areas, difficult-to-access locations, public holidays, weather conditions, security situations, or courier delays may result in additional delivery time.

3. SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

  • Delivery location.

  • Order value.

  • Package size or weight.

  • Promotional campaigns.

  • Delivery service selected.

  • Special shipping offers.

From time to time, MOVEN may offer free shipping promotions or other delivery offers. The specific terms of such promotions will be communicated at the time of the offer.

4. ORDER TRACKING

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or another communication channel provided during checkout.

Customers can use the tracking information to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the order has been handed over to the courier.

5. DELIVERY ATTEMPTS

Our courier partner may make multiple delivery attempts depending on its operational procedures.

Customers are responsible for providing an accurate and complete delivery address and a reachable phone number.

If the courier is unable to deliver the order because:

  • The customer is unavailable.

  • The provided address is incorrect or incomplete.

  • The customer does not respond to the courier.

  • The customer refuses to receive the shipment.

  • The delivery location is inaccessible.

the order may be returned to MOVEN.

Additional delivery charges may apply if the customer requests re-dispatch of a returned order.

6. CASH ON DELIVERY ORDERS

Where COD is available, the customer must pay the full order amount to the courier at the time of delivery.

MOVEN may contact customers before dispatch to verify COD orders.

For security and fraud-prevention purposes, MOVEN reserves the right to cancel or restrict COD orders where we identify repeated refused deliveries, fraudulent activity, suspicious ordering patterns, or other circumstances that may result in delivery loss.

7. DELIVERY ADDRESS

Customers are responsible for providing correct delivery information at checkout.

Please carefully verify:

  • Full name.

  • Mobile number.

  • House/building number.

  • Street/address.

  • Area.

  • City.

  • Postal code, where applicable.

  • Any relevant delivery instructions.

MOVEN is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If you need to change your delivery address after placing an order, please contact MOVEN Customer Care as soon as possible.

Once an order has been dispatched, changing the delivery address may not be possible.

8. DELAYED DELIVERIES

Although MOVEN and its courier partners make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • High order volumes.

  • Sales and promotional periods.

  • Public holidays.

  • Weather conditions.

  • Road closures.

  • Security conditions.

  • Courier operational issues.

  • Incorrect or incomplete customer information.

  • Remote delivery locations.

  • Circumstances beyond MOVEN's reasonable control.

MOVEN will make reasonable efforts to assist customers in tracking delayed shipments.

9. DAMAGED PACKAGES

Customers are encouraged to inspect the package at the time of delivery.

If the package appears visibly damaged, opened, tampered with, or otherwise compromised, please notify the courier immediately and contact MOVEN Customer Care as soon as possible.

For damaged or incorrect products, please provide supporting photographs or videos where requested so that our team can investigate the issue.

Any return, replacement, or refund will be handled according to MOVEN's applicable Refund & Exchange Policy.

10. WRONG OR MISSING ITEMS

If you receive an incorrect product, missing item, or an order that does not match your confirmed order, please contact MOVEN Customer Care as soon as possible.

Please retain the original packaging and product tags until the issue has been resolved.

MOVEN may request photographs, videos, order information, or other evidence to investigate the matter.

If the issue is confirmed to be an error on our part, we will provide an appropriate resolution in accordance with our Refund & Exchange Policy.

11. RETURNED OR REFUSED SHIPMENTS

If an order is returned to MOVEN because of a failed delivery, incorrect address, refusal to accept the package, or repeated unsuccessful delivery attempts, the customer may be contacted regarding the next steps.

For COD orders, MOVEN may require confirmation before attempting to re-dispatch the shipment.

Additional shipping or re-delivery charges may apply where the failed delivery was caused by circumstances attributable to the customer.

MOVEN reserves the right to cancel an order where re-delivery cannot reasonably be completed.

12. INTERNATIONAL SHIPPING

If MOVEN offers international shipping, availability, delivery time, shipping charges, customs requirements, duties, and taxes may vary depending on the destination country.

Unless otherwise stated during checkout:

  • International customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country.

  • These charges are not controlled by MOVEN.

  • Customs clearance may cause additional delivery delays.

  • The customer is responsible for ensuring that the purchased products can legally be imported into the destination country.

International shipping availability and applicable charges will be displayed at checkout where available.

13. SHIPPING PROMOTIONS

MOVEN may occasionally offer free shipping, discounted shipping, or other delivery-related promotions.

Each promotion may have specific terms, including:

  • Minimum order value.

  • Eligible products.

  • Eligible locations.

  • Promotion duration.

  • Maximum shipping discount.

  • Other applicable conditions.

The terms communicated with the relevant promotion will apply.

MOVEN reserves the right to modify or discontinue a shipping promotion where necessary.

14. PERSONAL INFORMATION

To fulfill your order, MOVEN may share necessary information such as your name, phone number, delivery address, and order details with our courier and logistics partners.

This information is shared only to the extent reasonably necessary to process and deliver your order and is handled in accordance with our Privacy Policy.

15. EVENTS BEYOND OUR CONTROL

MOVEN will not be responsible for delays or failures in delivery caused by circumstances beyond our reasonable control.

These may include natural disasters, extreme weather, government restrictions, strikes, civil disturbances, security situations, transportation disruptions, courier disruptions, telecommunications failures, or other unforeseen circumstances.

Where reasonably possible, MOVEN will communicate significant delays to affected customers.