Once you have added all your desired items to your shopping bag, follow these simple steps:

Click on the “Shopping Bag” icon and proceed to Checkout.
Enter your required contact, shipping, and billing information.
Click on “Continue to Payment” and select your preferred payment method.
Click on “Complete Order”.
Check your email for your Order Confirmation.

If you have signed in to your MOVEN account, your saved shipping and billing information may already be available at checkout. You can edit your existing information or add a new shipping or billing address.

Please use a valid and active email address when placing your order, as order confirmation and processing updates may be sent to this email address.

Please note: MOVEN is not responsible for products purchased from unauthorized sellers or individuals. Customers are advised to purchase authentic MOVEN products only through our official website:

www.moven.pk

Yes. You can contact MOVEN Customer Care by calling:

Our customer care team can assist you with product availability, sizes, colors, and other order-related queries.

Please contact MOVEN Customer Care before placing your order if you would like to check whether store pickup is available for your order.

WhatsApp:
0339 6666836 — Contact MOVEN

After placing your order, you will receive an Order Confirmation Email containing your order details.

If you cannot find the email in your inbox, please check your Junk / Spam folder.

You can also contact MOVEN Customer Care to confirm your order status:

Call/WhatsApp: 0339 6666836

You can contact MOVEN Customer Care as soon as possible after placing your order to request changes.

Changes may be possible only if the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, we may not be able to make changes to the order.

Alternatively, you may request cancellation of the order, subject to our applicable cancellation policy, and place a new order.

Your Order Number is the unique reference number assigned to your order.

It will be provided in your Order Confirmation Email after you successfully place your order.

Please keep your Order Number available when contacting MOVEN Customer Care regarding your order.

If you receive an order with a missing item, incorrect item, damaged product, or any other discrepancy, please contact MOVEN Customer Care as soon as possible.

You may be asked to provide:

Your Order Number.
Images of the product received.
Images of the packaging.
Details of the issue.
Additional photographs or videos where required.

After verification, MOVEN will review the issue and provide an appropriate resolution in accordance with our Refund & Exchange Policy.

Missing components

If any component of a product is missing, our team will review the issue after receiving the required order details and supporting images.

Where applicable, we may arrange a replacement or other appropriate resolution, subject to product availability.

Missing items

If an item is missing from your order, please contact us with your Order Number and images of the package and items received.

After verification, MOVEN may arrange the missing item, subject to availability, or provide an applicable alternative resolution.

Damaged items

If you receive a damaged item, please contact MOVEN Customer Care with your Order Number and clear images of the product and packaging.

After verification, MOVEN will assess the issue and provide an appropriate resolution in accordance with our Refund & Exchange Policy.

No.

Adding an item to your shopping cart does not guarantee that the product will be reserved for you.

An item will only be considered sold/reserved once your order has been successfully placed and confirmed, subject to product availability.

You may request cancellation of your order before it has been processed or dispatched.

Once your order has been shipped, cancellation may no longer be possible.

After delivery, any applicable exchange or return will be handled according to MOVEN's Refund & Exchange Policy.

MOVEN also reserves the right to cancel an order in circumstances including:

Product becoming unavailable or out of stock.
Incorrect pricing or product information.
Payment failure or authorization issues.
Suspicious or fraudulent activity.
Incorrect or incomplete customer information.
Other circumstances that prevent successful fulfillment of the order.

If MOVEN cancels an order for which payment has already been received, the applicable amount will be refunded according to the relevant payment method and our applicable policies.

You can check your order status through the order tracking option available on the MOVEN website, where applicable.

Enter your Order Number or Tracking ID to view the available shipment information.

Alternatively, you can contact MOVEN
WhatsApp:0339 6666836

MOVEN currently offers the following payment options:

• Cash on Delivery (COD)
• Bank Transfer

Available payment methods may vary depending on your location and order.

No. For COD orders, you are required to pay the full order amount in cash when your order is delivered.

For high-value COD orders, MOVEN Customer Care may contact you to verify the order before it is dispatched.

No. We currently accept cash only for Cash on Delivery orders.

Yes. Payment information submitted through the MOVEN website is processed through secure and encrypted payment platforms.

MOVEN does not intentionally store complete card details on its own systems where payment processing is handled by third-party payment providers.

For your security, never share your card number, PIN, CVV, OTP, or other confidential payment information with anyone claiming to represent MOVEN.

If your online payment fails, first verify that the payment details you entered are correct and that your card or payment method is enabled for online transactions.

If your account has been debited even though the payment failed, please contact your bank or payment provider. Reversal times may vary depending on the bank or payment provider.

You can also contact MOVEN Customer Care with your Order Number so that we can check the status of your order and payment.

Yes.

For Cash on Delivery orders, you may only need to provide the shipping address where you want your order delivered.

If the checkout page provides the option to use a different billing address, select “Use a different billing address” and enter the required details.

Any cancellation, return, exchange, refund, or voucher will be handled according to MOVEN's applicable Refund & Exchange Policy.

If you cancel an order before it has been processed or dispatched, you may be eligible for cancellation subject to our policy.

For eligible returns or cancellations, the applicable refund or voucher will be issued according to the payment method and the terms of our Refund & Exchange Policy.

Refund processing times may vary depending on the payment method and the relevant bank or payment provider.

If MOVEN provides you with a coupon code or gift card, enter the code in the “Discount Code or Gift Card” field at checkout.

The applicable discount will be applied to your order if the code meets its terms and conditions.

Coupons may offer:

• A fixed amount discount.
  
• A percentage discount.
  
• Other promotional benefits.
  

Please carefully review the terms and conditions of each coupon or gift card, as restrictions may apply, including:

• Minimum order value.
  
• Expiry date.
  
• Eligible products or categories.
  
• Maximum discount.
  
• One-time use restrictions.
  
• Other promotional conditions.
  

If the value of your order exceeds the value of the coupon, you can pay the remaining amount using an available payment method at checkout.

For orders within Pakistan, delivery generally takes 2–5 working days for major cities and 3–7 working days for other areas.

During SALE, promotional campaigns, or periods of high order volume, delivery may take longer than the standard timeframe.

Orders are normally processed after successful order confirmation and payment verification. For Cash on Delivery orders, MOVEN Customer Care may contact you for order verification before dispatch.

Please note: Delivery timelines are estimates and may vary depending on product availability, destination, courier operations, public holidays, weather conditions, and other circumstances beyond our control.

For a smoother delivery process, you may receive multiple packages for a single order if your items are dispatched separately.

If international shipping is available for your destination, you can place an order for delivery outside Pakistan.

International shipping availability, charges, delivery timelines, customs duties, and applicable taxes may vary depending on the destination country.

Please check the shipping options available at checkout or contact MOVEN Customer Care before placing your order.

Shipping charges are shown separately at checkout.

The final amount payable will include the applicable product total, shipping charges, discounts, taxes, or other applicable charges displayed during checkout.

Orders eligible for MOVEN's free-shipping threshold will have the applicable shipping charge waived.

Once your order has been dispatched, MOVEN will provide a Tracking ID through the email, SMS, WhatsApp, or other communication method associated with your order, where tracking is available.

You can use your Tracking ID on the relevant courier partner's website to check the status of your shipment.

You can also contact MOVEN Customer Care for assistance with your delivery status.

MOVEN may partner with different courier and logistics companies for order delivery.

The courier used for your order may depend on the delivery location, shipment size, service availability, and operational requirements.

The applicable courier and tracking information will be provided after your order is dispatched, where tracking is available.

Our courier partners may make multiple delivery attempts depending on their operational policies.

Please ensure that:

• Your delivery address is accurate and complete.
  
• Your provided phone number is active and reachable.
  
• Someone is available to receive the parcel.
  

If delivery cannot be completed after the courier's attempts, the parcel may be returned to MOVEN.

Additional delivery or re-dispatch charges may apply if the failed delivery was caused by incorrect information, customer unavailability, refusal to receive the parcel, or other circumstances attributable to the customer.

Address changes may be possible before your order has been dispatched.

Please contact MOVEN Customer Care as soon as possible if you need to change your shipping address.

Once your order has been dispatched, we may not be able to change the delivery address.

MOVEN's international shipping availability depends on the destination country and applicable shipping restrictions.

Where international shipping is available, customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country.

International orders may also take longer to deliver due to customs clearance and international courier procedures.

For information about shipping to a specific country, please contact MOVEN Customer Care before placing your order.

Please pay only the exact amount shown on your order invoice. MOVEN's delivery riders are not authorized to collect any additional amount beyond the amount specified on your invoice.

If a rider asks you to pay more than the amount shown on your invoice, please do not make the additional payment and contact MOVEN Customer Care immediately.

For your safety, please also do not accept a parcel that appears to be open, damaged, or tampered with. If you receive a package in such condition, please report it to MOVEN Customer Care immediately and provide photographs where possible.

Certain personal information, such as your name, contact details, billing information, and shipping address, may be required to process and fulfill your order.

For online payments, billing and payment-related information may also be required to process transactions and help protect against fraudulent or unauthorized activity.

MOVEN only requests information that is reasonably necessary to provide our products and services, process orders, deliver purchases, and provide customer support, in accordance with our Privacy Policy.

Yes. MOVEN takes reasonable measures to protect the personal information provided by our customers.

We use appropriate security measures to help protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Payment information submitted through our website may be processed through secure third-party payment providers. Customers should also take reasonable precautions to protect their account credentials and personal information.

For more information, please refer to our Privacy Policy.

Security and payment verification may be required depending on the payment method, transaction, payment provider, or other security considerations.

For certain transactions, additional verification may be requested to confirm that the payment is authorized and to help prevent fraudulent activity.

The verification process may therefore vary from one transaction to another.

A cookie is a small text file that may be stored on your computer, mobile phone, or other device when you visit a website.

MOVEN may use cookies and similar technologies to improve your browsing and shopping experience, remember certain preferences, understand website usage, and provide relevant website functionality.

For example, cookies may help us:

• Remember items added to your shopping cart.
  
• Keep you signed in to your account.
  
• Remember certain preferences.
  
• Understand how visitors use our website.
  
• Improve website performance and functionality.
  

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the MOVEN website.

For more information about how MOVEN uses cookies and personal information, please refer to our Privacy Policy.

If you believe that your credit or debit card has been used without your authorization to place an order on moven.pk, please contact your bank or card issuer immediately and inform MOVEN Customer Care as soon as possible.

If the order has not yet been dispatched, MOVEN will investigate the transaction and, where appropriate, take steps to cancel the order and process any applicable refund in accordance with our policies and payment provider procedures.

Please never share your complete card number, CVV, PIN, OTP, or online banking password with anyone claiming to be a MOVEN representative.

Please pay only the exact amount shown on your order invoice. MOVEN delivery riders are not authorized to collect any additional amount.

If a rider demands more than the amount shown on your invoice, please refuse the additional payment and report the matter to MOVEN immediately.

For your safety, please do not accept any parcel that appears to be open, damaged, or tampered with. Contact MOVEN Customer Care immediately if you receive a package in such condition.

You can register by clicking the account button at the top of our website and filling out the registration form. Registration is free.

Yes. Eligible purchases can be exchanged within 15 days of purchase/delivery, subject to MOVEN's Exchange Policy.

The original sales receipt or order details and original packaging must be provided.

The product must be:

• Unused and unworn.
  
• Unaltered.
  
• Unwashed.
  
• Undamaged.
  
• In its original condition.
  
• Accompanied by all original tags.
  
• In its original packaging, where applicable.
  

Used, worn, washed, altered, damaged, or misused products will not be eligible for exchange.

You can contact MOVEN Customer Care to initiate an exchange request.

WhatsApp: 0339 6666836

Customer Care Hours: 10:00 AM – 9:00 PM, Monday to Saturday.

Any claim regarding damaged merchandise must be reported within 3 days of purchase for in-store purchases.

For online orders, damaged products must be reported within 3 days of delivery.

Please provide your order details along with clear photographs or videos of the product and packaging when reporting the issue.

No. Products that have been used, worn, washed, altered, damaged, or misused are not eligible for exchange.

No. Products purchased during sale or promotional periods are not eligible for exchange, unless MOVEN specifically states otherwise as part of the promotion.

Products purchased under special promotions or promotional discounts are generally not eligible for exchange, unless the specific promotion states otherwise.

If the price of a product is reduced due to a sale or promotional offer after your purchase, any eligible exchange will be processed based on the current/marked-down price, subject to MOVEN's applicable exchange terms.

Exchange and claim requests may take up to 3 weeks to process.

The processing time may vary depending on product inspection, verification, product availability, and logistics.

Exchanges are subject to product availability.

If the requested replacement is unavailable, MOVEN may provide an alternative resolution at its discretion, subject to the applicable Exchange Policy.

Yes. MOVEN reserves the right to inspect and verify the condition of a product before approving an exchange request.

An exchange will only be approved if the product meets the applicable exchange conditions.

Contact MOVEN Customer Care within 3 days of delivery and provide:

• Your Order Number.
  
• Clear photographs of the product.
  
• Photographs of the packaging.
  
• Details of the issue.
  
• Videos, if requested by our Customer Care team.
  

Our team will review the claim and guide you through the next steps.

WhatsApp: 0339 6666836